Effective Date: 30 July
At Embrace Diamonds, your privacy and security are of utmost importance to us. As part of our commitment to transparency and maintaining the trust of our valued customers, we have created this privacy policy to outline how we collect, use, store, and protect your personal data. By using our website, services, and products, you consent to the data practices described in this policy.
1. Information We Collect
We collect two types of information:
1.1 Personal Information
When you interact with us through our website, purchase our products, sign up for our newsletter, or participate in any of our services, we may collect personal information, including:
- Full name
- Contact details (email address, phone number)
- Shipping and billing address
- Payment information (credit card details, PayPal, etc.)
- Account registration details
- Preferences and purchase history
- Feedback or queries submitted through our customer service channels
1.2 Non-Personal Information
We may also collect non-personal information to improve our services and understand how our website is being used. This information may include:
- IP address
- Browser type and version
- Device type (mobile, desktop)
- Referral source (how you arrived at our site)
- Pages visited and time spent on our site
- Interaction data (clicks, form submissions)
2. How We Use Your Information
2.1 To Process Orders
We use the personal information you provide to process and deliver your orders. This includes verifying payment, shipping, and communicating order updates.
2.2 To Provide Customer Service
Your information helps us respond to your inquiries, process your requests, and provide personalized customer service. This includes responding to emails, chat messages, and phone calls.
2.3 To Enhance Your Experience
We analyze the data we collect to understand how customers interact with our website and products. This allows us to improve website performance, user experience, and product offerings.
2.4 To Send Promotional Material
With your consent, we may send you updates, newsletters, and promotional offers about our products and services. You can opt out of receiving these communications at any time by using the unsubscribe link provided in the emails.
2.5 To Comply with Legal Requirements
We may need to use your personal information to comply with applicable laws and regulations, or to protect our legal rights, including fraud detection and investigation.
3. How We Protect Your Information
We are committed to safeguarding your personal data. To protect your information, we employ a range of physical, electronic, and administrative security measures, including:
- SSL Encryption: All sensitive information transmitted through our website, including payment details, is encrypted using Secure Socket Layer (SSL) technology.
- Secure Servers: Your data is stored on secure servers protected by firewalls and advanced security protocols.
- Access Control: Access to personal information is limited to authorized personnel only, who are required to maintain confidentiality.
- Payment Security: We use trusted third-party payment processors to ensure secure and efficient handling of your payment details.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience on our website. Cookies are small data files that are stored on your device to track your preferences and actions. These cookies help us understand how you interact with our site, so we can improve its functionality and personalize your experience.
You can choose to accept or decline cookies by modifying your browser settings. However, please note that blocking cookies may affect your experience on our website.
5. Sharing Your Information
5.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business. These include companies that handle payments, shipping, marketing, and data analysis. We ensure that these third parties are contractually obligated to protect your data.
5.2 Legal Obligations
We may disclose your information if required by law or if we believe that such action is necessary to:
- Comply with a legal obligation, process, or government request
- Enforce our site policies
- Protect our or others’ rights, property, or safety
5.3 Business Transfers
In the event that Embrace Diamonds undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the transaction. We will notify you of any such change via email or a prominent notice on our website.
6. Your Rights and Choices
6.1 Access and Update Your Information
You have the right to access, correct, or update your personal information at any time. You can do so by logging into your account on our website or by contacting our customer service team.
6.2 Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law.
6.3 Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails from us, you can opt out at any time by clicking the unsubscribe link at the bottom of our emails. Alternatively, you can contact us directly to request removal from our marketing list.
6.4 Right to Data Portability and Erasure
You may request to receive a copy of your personal data or request its deletion. To make such a request, please contact us through our support team. We will process your request in accordance with applicable privacy laws.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 18, we will take immediate steps to delete such information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Embrace Diamonds
Call Us +91 9810936841
