At Your Service
At Embrace Diamonds, no request is too grand, no detail too small. Our Client Advisory is here to guide you through every step, from selecting an engagement ring to curating the perfect gift.
Client Care Hours of Operations (IST):
- Monday – Saturday: 11:00 AM – 7:00 PM
Discover Our Atelier
- 487/37, Peera Garhi, INDUSTRIAL AREA, Paschim Vihar, New Delhi, Delhi, 110087
How Can We Assist You?
Jewelry Repair Services
From expert cleaning to precise repairs and custom fit adjustments—our artisans ensure your treasured piece remains flawless for a lifetime.
Jewelry Care
Master the art of preserving brilliance. Explore tailored care guides for gold, diamonds, and heirloom pieces to keep them as radiant as the day you received them.
Frequently Asked Questions
DIAMOND QUALIFICATIONS & CERTIFICATIONS
1. Are your diamonds certified? Which certification do you provide?
Yes, all our diamonds are certified. Solitaires are certified by top labs like GIA, IGI, and HRD. For studded jewelry, we provide IGI certification, ensuring authenticity and quality. Every solitaire comes with a certificate, and each piece of studded jewelry includes an IGI certification card for full transparency.
2. What are the 4 C’s of diamonds and why do they matter?
The 4 C’s are the key factors that determine a diamond’s quality and value:
- Cut: The most important for brilliance and sparkle.
- Color: Ranges from D (colorless) to Z (light yellow or brown).
- Clarity: Refers to inclusions or blemishes.
- Carat Weight: Measures the size of the diamond.
Each factor influences the price, with a well-cut diamond of high clarity, color, and carat weight commanding a higher price. Understanding the 4 C’s helps you choose the perfect diamond for your budget. For a more detailed guide on the 4 C’s, [click here] to read our in-depth blog.
3. How do you price your diamonds?
We follow the standard international pricing system, ensuring transparency and consistency. By sourcing directly from trusted suppliers and eliminating middlemen, we offer premium diamonds at competitive prices, ensuring exceptional value without compromising quality.
4. Can I see the diamond’s certification before purchase?
Yes, after selecting your diamond, you’ll get immediate access to its certification via a secure online PDF, including the diamond’s unique identification number. Upon delivery, you’ll receive the original physical certificate to confirm authenticity and quality.
5. What makes your diamond cuts “triple excellent”?
A “triple excellent” diamond is graded for cut, symmetry, and polish at the highest level, ensuring maximum brilliance and sparkle. This means you’re choosing a diamond with superior beauty and exceptional light reflection.
6. How do I know the diamond I’m buying is natural and conflict-free?
All our diamonds are natural and certified by reputable labs like GIA and IGI. We ensure ethical sourcing with full traceability of each diamond’s origin. By sourcing only polished diamonds with certification, we comply with the Kimberley Process, ensuring all diamonds are conflict-free.
7. Can I request a diamond with characteristics that you don’t currently have in stock?
Yes, we have a wide inventory to meet your 4 C’s preferences. For special requests, contact us in advance to allow time for cuarting. For studded jewelry, we typically use diamonds in the H-I color and VS-SI clarity range, but we accept special requests within your needs.
8. How do I choose the right diamond for my jewelry?
Choosing the right diamond depends on your style, budget, and the occasion. At Embrace Diamonds, we offer expert consultations to help you select the perfect diamond based on your preferences.
For personalized guidance, {click here} to schedule a consultation with one of our experts.
9. What is the difference between your diamonds and others on the market?
We offer only triple excellent cut diamonds, ensuring unmatched brilliance and quality. Our diamonds are ethically sourced with full traceability and certified by top labs like GIA and IGI. By sourcing directly from trusted suppliers, we offer premium diamonds at competitive prices, providing exceptional value and transparency.
10. What diamond quality does Embrace Diamonds usually deal in?
For studded jewelry, we primarily offer diamonds in the H-I color and VS-SI clarity range, ensuring a balance of quality and value. For solitaires, we do not go below I/J color and SI1 clarity, as we believe in selling only high-quality diamonds that hold true value in the market. All of our diamonds are triple excellent cut and certified by GIA and IGI for authenticity and superior craftsmanship.
11. Do you offer any guarantees or warranties on your diamonds?
Yes, we offer a lifetime warranty on craftsmanship and a guarantee for the quality of our diamonds. This covers any manufacturing defects under normal wear and tear. Exclusions apply to accidental damage or misuse.
For more details on our guarantee, {click here} for further reading.
PAYMENTS POLICY
1. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Payments can also be made via UPI, net banking, and cash on delivery (COD) for eligible orders. These secure options ensure a smooth and reliable checkout experience.
2. Do you offer financing or installment options?
Currently, we do not offer financing or installment payment plans. All purchases must be made in full at the time of order. We’re always happy to help you plan your purchase in a way that works best for you—feel free to reach out for guidance.
3. Is a deposit required for custom orders?
Yes, we require a 50% advance payment on the final value of any custom or bespoke jewelry piece. The remaining balance must be paid in full before the piece is dispatched or handed over. This ensures a seamless, committed process from design to delivery.
4. Are there any additional charges or fees?
No, we do not charge any hidden fees or processing charges for any payment method. A 3% GST is included in the final invoice amount, and shipping is complimentary on all orders ensuring complete transparency from purchase to delivery.
5. Are there any hidden costs?
No, there are no hidden costs at Embrace Diamonds. All prices, including 3% GST and making charges, are clearly shared with you during your consultation. We provide a detailed price breakup upfront, ensuring complete transparency before you confirm your purchase.
6. Are prices subject to change?
Yes, our prices are updated regularly based on daily gold rates and weekly diamond (solitaire) market fluctuations. However, once you reserve a piece with a 50% advance payment, the price is locked in and will not change thereafter. This ensures transparency and price security for your purchase.
SHIPPING & DELIVERY
1. How long does it take to receive my order?
At Embrace Diamonds, each piece is crafted with care and intention, so delivery times depend on the nature of your order:
- For made-to-order pieces listed on our website, we typically take 15–20 days to craft and deliver your jewelry, ensuring every detail meets our highest standards.
- Bespoke and custom creations usually take around 4 weeks, from design to final delivery, as we co-create your vision with precision.
- For high jewelry and bridal pieces that are not in stock, you can expect delivery within 15–25 days, depending on the complexity and materials involved.
- If the piece is already in stock, we aim to hand it over as soon as it’s ready and undergoes final quality checks.
- Once shipped, our delivery time is usually 1–2 days, and we’ll keep you updated every step of the way.
2. Do you offer international shipping?
Currently, we do not offer standard international shipping. However, if you have a specific request, we’re happy to assist—just reach out to us directly, and we’ll do our best to accommodate your needs. Please note that shipping fees for international orders will vary depending on the destination country and will be communicated clearly before confirming your order.
3. How is my jewelry packaged for shipping?
Your jewelry is securely packed in discreet, tamper-proof packaging to ensure it arrives safely and without drawing attention. Every piece is fully insured during transit, giving you complete peace of mind from dispatch to delivery.
4. What does the Embrace Diamonds packaging include?
Every Embrace Diamonds order is thoughtfully packed to reflect the care behind each piece. Your jewelry will arrive in a signature Embrace jewelry box, accompanied by the original certificate, an authenticity card confirming it as an Embrace Diamonds creation, and your purchase invoice. All of this is placed inside our elegant Embrace Diamonds shopping bag, making the unboxing experience as special as the jewelry itself.
5. Can I track my order?
Yes, absolutely. We keep you informed at every stage of your order. Once your jewelry is shipped, our team will personally update you with the tracking details so you can follow its journey with ease. You can relax knowing we’re with you every step of the way.
6. Is there a shipping fee?
Shipping is complementary on all domestic orders, regardless of the order value. For international deliveries, shipping fees vary depending on the destination and will be shared with you before confirming your order. We ensure full transparency—no surprises.
ABOUT US
1. What inspired the creation of Embrace Diamonds?
Embrace Diamonds was created to address the challenges customers face in India’s jewelry market, such as opaque pricing, poor craftsmanship, and limited access to high-quality, certified diamonds. Our goal is to offer transparency, authenticity, and bespoke designs that reflect individual stories and milestones.
2.Who is the founder of Embrace Diamonds and what is his background?
Embrace Diamonds was founded by Suhaas Mahajan, a jewelry designer with a passion for craftsmanship and artistic expression. With a background in jewelry design from NIFT Delhi, advanced studies at FIT New York, and diamond graduation from GIA, Suhaas combines technical expertise with a vision to transform the jewelry experience in India. {click here} for further reading.
3. What is the significance of the name “Embrace Diamonds”?
The name “Embrace Diamonds” reflects our mission to celebrate life’s cherished moments with timeless jewelry. We aim to embrace every unique journey and create pieces that symbolize love, commitment, and personal milestones, making them more than just jewelry, but lasting memories.
4. What is the story behind the “Lover’s Knot” logo?
The “Lover’s Knot” logo represents the timeless bond between individuals, symbolizing connection, love, and commitment. It embodies the spirit of unity, passion, and the intertwined journeys of those who choose Embrace Diamonds to mark their most meaningful moments.
5. How does Embrace Diamonds ensure the highest quality in its craftsmanship?
We ensure the highest quality by combining expert craftsmanship with certified natural diamonds. Each piece is designed with precision, using only the finest materials, and is meticulously inspected to meet our rigorous standards. Our commitment to excellence is reflected in every piece we create.
6. What makes Embrace Diamonds’ design philosophy unique?
Our design philosophy is rooted in the belief that jewelry should be as unique as the person wearing it. We focus on creating personalized, timeless pieces that celebrate individuality and emotion. Every design reflects a perfect balance of artistry, quality, and customer vision.
7. How does Embrace Diamonds incorporate customer collaboration into the jewelry design process?
At Embrace Diamonds, customers are co-creators of their jewelry. We work closely with you to understand your style, preferences, and the story you want to tell, ensuring the final piece is a perfect reflection of your individuality.
8. What does “The Art of Individuality” mean at Embrace Diamonds?
“The Art of Individuality” celebrates the uniqueness of each customer. It means that every piece of jewelry we create is designed to reflect personal stories, values, and milestones, offering a bespoke, one-of-a-kind experience that is deeply meaningful. {click here} for further reading.
9. What is Embrace Concierge Service and its role in shaping the customer journey?
Our Embrace Concierge Service offers personalized, one-on-one consultations to guide customers through their jewelry journey. Whether it’s selecting the perfect piece or designing something bespoke, our experts provide tailored advice, making the experience seamless, luxurious, and memorable. {click here}
10. What is the “Reimagining Heirlooms” program and why is it important?
The “Reimagining Heirlooms” program breathes new life into ancestral jewelry, combining heritage with modern design. By restoring or reimagining old pieces, we preserve their sentimental value while adapting them to contemporary tastes, ensuring they continue to tell a meaningful story for future generations. {click here}
11. What unique services does Embrace Diamonds offer, like private consultations or home appointments?
Embrace Diamonds offers private consultations and home appointments, providing a personalized, comfortable environment to explore our collection, discuss your vision, and create custom pieces. This exclusive service ensures that your jewelry experience is as personal and memorable as the moments it represents.
12. What are the core values and guiding principles that drive Embrace Diamonds?
Our core values are rooted in authenticity, quality, personalization, and transparency. We are committed to innovation and excellence while honoring the heritage of craftsmanship. Our guiding principles ensure that each piece reflects individual stories and creates lasting emotional connections.
VIRTUAL & IN-PERSON APPOINTMENTS
1. Can I have my piece serviced at Embrace Diamonds?
Yes, we offer complimentary cleaning and repair services for jewelry purchased from Embrace Diamonds. Additionally, we provide resizing services for most pieces. However, please note that resizing is typically not possible for eternity rings. Feel free to contact us to discuss your specific needs.
2. How far in advance should I book my appointment?
We recommend booking your appointment at least 10 days in advance. During peak months (August to January), which coincide with the wedding and festive seasons, we suggest scheduling even earlier to ensure timely delivery and availability.
3. With whom will I meet during my appointment?
At Embrace Diamonds, you’ll meet with our Creative Director and GIA Diamond Expert, Suhaas Mahajan. Suhaas will personally guide you through your diamond shopping experience, ensuring you receive expert advice and full attention with the care and dedication we reserve for our Embrace family.
4. Do you have a physical location where I can come and see your diamonds and settings?
Yes, our Design Atelier is located in West Delhi, India. 487/37, Peera Garhi, INDUSTRIAL AREA, Paschim Vihar, New Delhi, Delhi, 110087, India. You are welcome to visit us and view our diamonds and designs in person. We believe in ensuring you’re fully satisfied with your selection before making a purchase.
5. Can I bring guests along to my in-person appointment?
Yes, absolutely! We encourage you to bring family or friends to help make these important decisions. While there’s no strict restriction, we recommend bringing 2-3 people for a more comfortable and focused experience.
6. How can I connect with a Diamond Expert?
To book a consultation with a Diamond Expert, simply click on “Book an Appointment” at the top of our website to choose between an in-person or virtual appointment. For expert advice before your appointment, you can always reach out to us via WhatsApp, and our team will be happy to assist you with any questions regarding diamonds and jewelry.
7. Do your showrooms operate by appointment only?
Yes, all visits to our Design Atelier are by appointment only. We do not accommodate walk-ins. However, if you have an urgent need, you can reach us via WhatsApp, and we will do our best to arrange an earlier appointment for you.
8. What can I expect during my fine jewelry appointment?
When you arrive for your in-person appointment, we’ll have already connected with you via WhatsApp to understand your preferences, occasion, and budget. This allows us to curate a selection of diamonds and settings tailored to your taste. You’ll have the opportunity to view diamonds, select settings, and receive expert guidance throughout the process.
9. Your virtual appointment schedule seems to be fully booked. Is there a cancellation waitlist I can join?
If the virtual appointment schedule is full, simply message us on WhatsApp, and we’ll be happy to accommodate you. Our team will notify you if an earlier time slot becomes available.
10. Can I cancel or reschedule my virtual or in-person appointment?
To reschedule your appointment, simply visit our website and book a new appointment. We request that you notify us at least 24 hours in advance for cancellations or changes to ensure we can accommodate other requests.
11. How long are virtual or in-person appointments scheduled for?
The typical duration for a virtual appointment is 1 hour. For in-person appointments, you can expect to spend around 2 hours in our showroom to ensure a thorough and personalized experience.
12. What can I expect during my virtual appointment?
During your virtual appointment, we’ll discuss your queries and provide expert advice tailored to your needs. While you won’t be able to view physical pieces, we’ll guide you through our online catalogs to explore diamonds and designs.
13. Is there a fee to schedule a virtual or in-person appointment?
No, there is no fee for scheduling either a virtual or in-person appointment at Embrace Diamonds. All consultations are complimentary. We’re happy to assist you with expert guidance, whether online or at our Design Atelier.
SHOPPING
1. What materials are used in Embrace Diamonds jewelry?
We use 14kt gold for its durability, ensuring secure settings for diamonds. Platinum is also available upon request. We avoid 18kt and 20kt gold as they are softer and less secure for diamond settings. All our gold is 100% recycled, emphasizing our commitment to ethical sourcing and sustainability.
2. What karat gold do you use in your jewelry?
At Embrace Diamonds, we primarily use 14kt solid gold for its strength and durability. While 14kt is our standard, we are happy to create pieces in 18kt gold upon request. We do not offer other karat options (such as 10k or 22k) at this time.
3. What diamond color and clarity do you use?
For Star Melle diamonds, we typically use a color range from G-I and VS-SI clarity. For solitaires, we work with a color range of D-J and do not go below VS2 clarity to maintain high quality. All our solitaires are certified by reputable labs such as GIA, IGI, and HRD, while all our jewelry is certified by IGI for authenticity and quality.
4. Are your colored stones natural?
We primarily use synthetic colored stones in our jewelry for their quality and consistency. However, if you prefer natural colored stones or have a specific gemstone in mind, we’re happy to curate it for you and incorporate it into your design.
5. How can I verify if my Embrace piece is authentic?
We provide an authenticity card with every piece of jewelry. For diamonds, we offer IGI certification, and all our gold is hallmarked and laser-engraved on the piece for verification. This ensures the authenticity of both the materials and craftsmanship.
6. Is your gold certified and hallmarked?
Yes, all our gold is HUID hallmarked, ensuring authenticity and purity. We offer hallmarking for all our gold jewelry, meeting the highest standards of certification and quality.
7. Do you offer custom jewelry services?
Yes, we offer customization and personalization options for select pieces. This includes engraving and design changes to make your jewelry uniquely yours. Click here to personalize your piece.
The custom design process typically takes 4 weeks from design to delivery. You may request changes to an existing design, as long as it doesn’t alter the overall form and shape of the piece.
8. Can I commission a bespoke design?
Yes, you can commission a bespoke design with Embrace Diamonds. The process begins with understanding your style, preferences, and budget. We then provide references and design concepts to bring your vision to life.
While there may be some material or design constraints, we will work closely with you to ensure the final piece reflects your unique taste. You will have the opportunity to collaborate directly with our dedicated jewelry designersthroughout the process to create something truly special.
9. Do pendants come with a chain?
Pendants are sold without chains. However, we offer a variety of chains that you can purchase separately to complement your pendant.
10. Can I order a ring in a size that isn’t listed on the website?
Yes, you can customize the size for most rings. However, eternity bands typically cannot be resized. To order a custom ring size, simply select the “Customize” option on the product page or DM us on WhatsApp with your request. We do offer a standard size range for all our rings, but custom sizes are available upon request.
11. What if I don’t know my ring size?
If you’re unsure of your ring size, you can visit our Find Your Fit page for guidance or text us, and we’ll assist you in finding the perfect size. Click here to access the guide. We also provide a ring size chart on each product page to help you measure accurately. Access the chart here. If you accidentally order the wrong size, please inform us within 1-2 days of placing the order. Any changes after this time may cause delays in delivery.
12. Is my jewelry certified and authentic?
Yes, every piece of jewelry from Embrace Diamonds comes with a certificate. You will receive a hard certificate card from IGI to verify the authenticity and certification of your jewelry.
13. What should I do if I lose my jewelry certificate?
If you lose your jewelry certificate, you can request a duplicate electronic copy. If you require a physical certificate, you’ll need to send the jewelry back to us for re-grading at the lab, which incurs a fee of ₹3,500. To request a replacement, simply email us or DM us on WhatsApp, and we’ll guide you through the process.
14. Can I resize my ring?
Ring resizing is possible depending on the design, but eternity rings typically cannot be resized. Custom-designed rings may also be resizable, depending on the specifics of the design. The resizing process generally takes about 1 week.
EXCHANGE & BUYBACK POLICY
Lifetime Exchange Policy
1. What is Embrace Diamonds’ Lifetime Exchange Policy?
At Embrace Diamonds, we believe your jewelry should evolve with you. You can visit us at any time to exchange your piece for an upgrade, as styles and preferences change. To be eligible for an exchange, simply bring the original invoice and the original hard copy of the jewelry certificate. For solitaires, the original certificate for the solitaire is also required. This ensures a smooth and transparent exchange process.
2. How is the exchange value determined?
The exchange value is determined based on the current market rates for gold, natural diamonds, and natural colored gemstones. For exchanges, we consider 100% of the natural diamond and natural gemstone value, along with the prevailing gold rate, ensuring a fair and accurate valuation. This is applicable only for exchanges, not for buy-back.
3. Are there any non-refundable charges in the exchange process?
Yes, GST and making charges are not included in the exchange value. GST is a government tax, and making charges cover the labor cost for crafting the piece, both of which are non-refundable. There are no other fees that won’t be credited toward the exchange.
4. Can I exchange my jewelry for a new piece of greater value?
Yes, you can exchange your jewelry for a new piece of greater value. Once the value of your existing piece is determined, the difference will be calculated against the price of the new piece. If the new piece is of higher value, you will need to pay the balance amount. If the new piece is of lesser value, the remaining amount will be credited to your Embrace account as credits (1 credit = 1 rupee). Please note that credits cannot be encashed.
Lifetime Buy-Back Policy
5. What is Embrace Diamonds’ Buy-Back Policy?
At Embrace Diamonds, we offer a Buy-Back Policy for customers who wish to return their jewelry. You can return your piece at any time, as long as you are with the original invoice and hard copy of the jewelry certificate. For solitaires, the original solitaire certificate is also required. This ensures that your investment is protected and allows you to liquidate your jewelry should your preferences change.
6. Is there any deduction for the buy-back process?
Yes, the buy-back value is calculated based on the current market value of gold, natural diamonds, and natural colored stones. For natural diamonds and natural colored jewelry, a 10% deduction will be applied to the diamond value. Additionally, if the jewelry or solitaire certificate is missing, a fixed deduction of INR 3,500 will apply per missing certificate. For larger solitaires, the deduction may increase. Buy-back or exchange will not be accepted unless the amount for the missing certificates is paid.
7. What happens if I choose the buy-back option for my jewelry?
If you choose the buy-back option, the final buy-back value will be credited to your Embrace account as Embrace Cash, which is valid for 365 days. This credit can be used for any future purchases or redeemed in-store.
No Cash Refunds
Cash refunds are not available under the buy-back policy. The buy-back amount will be credited as Embrace Cash (1 Embrace Cash = 1 Indian Rupee), offering you the flexibility to use it for future purchases at Embrace Diamonds.
8. Are there any limitations or conditions on the Lifetime Exchange and Buy-Back Policy?
Yes, the final value determination for exchange or buy-back is made solely by Embrace Diamonds, based on current market conditions and the assessment of the jewelry. We reserve the right to modify or terminate the policy at any time, and all changes will be communicated through official channels.
9. What happens if I choose to use the exchange or buy-back value as store credit?
If you choose to use the exchange or buy-back value as store credit, the value will be credited to your Embrace Diamonds account as Embrace Cash, which is valid for 365 days. Embrace Cash cannot be encashed or transferred, but it can be used for future purchases at Embrace Diamonds.
Category-Wise Exchange & Buy-Back Details
Jewelry Category | Exchange Value | Buy-Back Value |
Diamond & Gemstone Jewelry | 100% of diamond/gemstone value at current market rate | 90% of diamond/gemstone value at current market rate |
Plain Gold/Platinum Jewelry | 100% of gold/platinum value at current market rate | 100% of gold/platinum value at current market rate |
Coins | 100% of gold/silver value at current market rate | 100% of gold/silver value at current market rate |
Solitaire Jewelry & Loose Solitaires | 100% of gold/platinum value at current market rate | 80% of solitaire value at current market rate (Up to INR 5 lakh) |
