Welcome to Embrace Diamonds. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions (the “Agreement”). This Agreement is a legally binding contract between you (“you” or “Customer”) and Embrace Diamonds (“we”, “our”, “Embrace”, or “Company”).
If you do not agree to these Terms and Conditions, please do not use our website or services.
1. Acceptance of Terms
By using our website (www.embracediamonds.com), placing an order, or using our services, you accept and agree to be bound by these Terms and Conditions. You acknowledge that you are entering into a contract with Embrace Diamonds and agree to comply with all applicable laws and regulations.
2. Changes to the Terms
We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this page periodically to stay informed about any changes.
3. Product Information
3.1 Accuracy of Product Descriptions
We make every effort to ensure that the descriptions of our products on the website are accurate and up to date. However, we do not warrant that the product descriptions, prices, or other content on the website are free from errors or omissions. In case of any such error, we reserve the right to correct it without prior notice.
3.2 Product Availability
We make all reasonable efforts to ensure that our products are available. However, due to high demand or unforeseen circumstances, some products may be out of stock or unavailable. We reserve the right to limit the quantity of products available for purchase.
4. Placing an Order
4.1 Order Process
By placing an order on our website, you are making an offer to purchase the products you have selected under the terms and conditions set forth in this Agreement. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order at our discretion, especially if we believe that fraudulent activity may be involved.
4.2 Order Confirmation
Once you place an order, you will receive an email confirmation containing the details of your order. This confirmation does not constitute an acceptance of your order. Acceptance of your order will occur once the order has been processed and shipped.
5. Payment
5.1 Pricing and Payments
All prices on our website are listed in INR (Indian Rupees) and include applicable taxes, unless otherwise stated. Payment for all orders must be made at the time of purchase through the payment methods available on our website, including credit/debit cards, PayPal, or other available payment gateways. We use secure payment systems, and your payment information is protected using encryption protocols.
5.2 Currency
Payments are processed in INR, and if your payment is made in a different currency, you may incur additional charges due to currency conversion rates and international transaction fees imposed by your payment provider.
6. Shipping and Delivery
6.1 Shipping Costs
Shipping costs for all orders will be calculated at checkout based on the shipping method selected and your delivery address. We offer multiple shipping options, including express and standard delivery services.
6.2 Delivery Times
We aim to deliver all products in a timely manner, but delivery times may vary depending on your location and the availability of the product. While we strive to meet estimated delivery times, we cannot guarantee them, and delays may occur due to circumstances beyond our control.
6.3 Risk of Loss
The risk of loss or damage to the products you order passes to you upon delivery to the carrier. Once the order has been shipped, you bear the risk of any damage or loss that occurs during transit.
7. Returns and Exchanges
7.1 Return Policy
We want you to be completely satisfied with your purchase from Embrace Diamonds. If for any reason you are not satisfied, we offer a return or exchange for eligible products within [insert number of days] days of receipt. Products must be in their original condition and packaging for returns to be accepted. Certain items, such as customized or engraved jewelry, may not be eligible for returns or exchanges unless they are defective.
7.2 Return Process
To initiate a return, please contact our customer service team at [insert contact email]. You will be provided with a return authorization and instructions on how to return the product. Shipping charges for returns are the responsibility of the customer unless the product is defective.
7.3 Refunds
Refunds will be issued to the original payment method used for the purchase, excluding shipping and handling fees, once the returned product is received and inspected. Processing time for refunds may vary depending on the payment method used.
8. Privacy and Data Protection
8.1 Personal Information
Your privacy is important to us. Our privacy practices are outlined in our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website and services, you agree to the terms set out in our Privacy Policy.
8.2 Data Security
We implement reasonable security measures to protect your personal and payment information from unauthorized access. However, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
9. Intellectual Property
9.1 Ownership of Content
All content on our website, including but not limited to text, images, logos, designs, and trademarks, is the property of Embrace Diamonds or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written consent.
9.2 License for Personal Use
You are granted a limited, non-exclusive, and revocable license to access and use the website for personal, non-commercial purposes only. Any use of the website or its content for commercial purposes without permission is prohibited.
10. Limitation of Liability
10.1 No Warranty
Embrace Diamonds makes no warranties or representations regarding the accuracy, reliability, or availability of the website or its content. The website and all products are provided “as is” without any warranties of any kind, either express or implied.
10.2 Indirect Damages
To the fullest extent permitted by law, Embrace Diamonds shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products, including but not limited to lost profits, loss of data, or personal injury.
11. Indemnification
You agree to indemnify, defend, and hold harmless Embrace Diamonds, its affiliates, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.
12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
12.2 Dispute Resolution
Any disputes arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration, conducted in New Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996. The decision of the arbitrator shall be final and binding.
13. Force Majeure
Embrace Diamonds shall not be held liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, terrorism, or interruptions in telecommunications or the internet.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
15. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Embrace Diamonds
Address: 487/37, Peera Garhi, INDUSTRIAL AREA, Paschim Vihar, New Delhi, Delhi, 110087, India
Phone: +91 9810936841
